NO INTERNET - NBN connection box light flashing red with ticking sound

[rajthurman]

Hi, my NBN connection box light is flashing red with a ticking sound. I tried to unplug the power cable and try after 10 minutes, but the same thing happens. It's been that way all morning and TPG said a service engineer will contact me in the next 24 hours. This means two days of not being able to work. Any recommendations that I could try.  Thanks - Sandra 

[Ahra_G]

Hi @rajthurman, 

We advise customers to check their location if their service is affected by an outage before performing any troubleshooting:

• TPG service status
• How to Check for NBN Network Outage

If you still need assistance, send me a PM with your TPG username or customer ID number.
 

Thanks! 

Ahra

[rajthurman]

Hi Ahra,

I did try to check the nbn network status but the page said "Address check is currently unavailable". so I couldn't complete the address checking. Is there anywhere else I can check?

Thanks,

Sandra

[rajthurman]

just sent you a PM.