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Naked ADSL2+ Brooklyn exchange

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Level 2

For the last week the speed has varied widely, haven't had such issues in a very long time.

Attaching the test results done by Ookla app.

All the basic troubleshooting hasn't uncovered anything. My neighbor has similar issues, could you do a line test please.

Thanks

3 REPLIES 3
Moderator

Hi @xorrox,

 

Welcome to TPG Community!

 

We were not able to locate your account using your community details. We'd like to look into it to understand the situation as there's no reported issues on our ADSL2+ service as of yesterday.

 

Please shoot me a private message with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Hi @xorrox,

 

Just doing a follow up.

 

We've made some adjustment on your connection as we were able to detect some noise interference on the line which causes latency. We've monitored the account after the changes and it seems to be working well and stable.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV

Level 2

Hi BasilDV

 

Thanks for your reply.

One thing I can say with certainty is that yesterday I could watch Netflix.

I'll keep an eye on it and let you know if I have further issues.

 

Cheers

Jon