Hi @Lupus52 ,
Welcome to the community!
Getting additional NBN account on NBN-HFC may require additional lead-in-cable and if we're able to confirm that there is available lead-in-cable to use there will be a $300.00 installation fee. We'd like to take a look on your service. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).
In case you need a reference:
Thanks for sending us additional details. We ran further test to the service it shows a possible line fault that causing drop outs to the service. We have raised this to our Engineering Team for further handling and investigation. Assessment may take 24-48hrs and updates will be provided when it becomes available via SMS or Phone call.
We apologise for any inconvenience. Let us know should you require further assistance.