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Nbn connectivity with TPG provide

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Mervynryan
Level 2
Is there a problem with TPG services connecting to nbn in NSW currently? 12/12/2020. The nbn black box is constantly cycling through led connection stages. 4th led just keeps flashing. Raised a support ticket. Service has been down from 7am to now 3:30.
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Accepted Solutions
Ahra_G
Moderator

Hi @Mervynryan

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

On your case, NBN has experienced an unplanned network outage impacting NBN HFC customers which has been resolved on the same day. 

We have detected that your internet is now working. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Regards,

Ahra_G

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1 REPLY 1
Ahra_G
Moderator

Hi @Mervynryan

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

On your case, NBN has experienced an unplanned network outage impacting NBN HFC customers which has been resolved on the same day. 

We have detected that your internet is now working. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Regards,

Ahra_G

View solution in original post