Hi @Kxkxkx65
Welcome to the Community!
We tried to locate your account using your community details to no avail.
If there's no reported outage in the area, you may troubleshoot by checking the guides here.
If the service is still not working, please send me a PM with your TPG username or customer ID number to assist you accordingly.
How do I private message (PM) in the community?
BasilDV
