Welcome to the Community!
I'm sorry to hear about your poor experience, but we do appreciate you raising this with us. Your connection was disrupted due to an unplanned outage which was already resolved by 1:17AM AEDST today. I can see that your modem also reconnected at 1:12 AEDST.
Please test your connection and let me know if you're still having difficulties so we can have it checked further.
Not what we'd like to hear, but I can understand your sentiment. I'm sorry for the inconvenience that the unplanned outage has caused. As discussed on the thread you created, your service should be back up and running at this point.
Feel free to reach out to us if you need technical assistance.