Hi @Grant24 ,
Welcome to the community!
We're sad to know that you're having issue with the service. We ran an initial test to the connection it shows connected for 51m at the moment, however we've seen a dropouts of the modem/router's connection to our Network. We'd like to arrange one of our Technicians to contact you for real-time testing and investigation, PM us your best contact number and preferred time today.
In case you need a reference: How do I private message (PM) in the community