Nbn optical light red

[catdanherz2022]

Hi just after a update as to what's happening with ticket number 12654069.
As yesterday the nbn dropped out while I was out. And never came back on.
I've reset nbn box and modem 10+ times with no fix.

[BasilDV]

Hi @catdanherz2022

We'd like to make sure that we are looking at the correct account.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[catdanherz2022]

Hi,
I've sent you a message with username.
Just got a text that a technician will be out tomorrow.

[BasilDV]

Thank you @catdanherz2022.

We can confirm that an NBN technician will visit your premises and will try to resolve the fault.

Further updates will be provided by your assigned Engineer once available.

We'll also monitor the case, while we attempt to resolve the issue.

BasilDV

[BasilDV]

Hi @catdanherz2022

We understand that the NBN technician attended the job and restored the service.

Let us know if you need further assistance.

BasilDV