Nbn problem

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Level 2
My nbn was activated last week, but only worked for couple of hours. The connection light turned to red and keep flashing. I report this to tpg last week, but it is still not working till this Monday. Please help me check it out what happend. Here is no outage in my area. Thanks
1 REPLY 1
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Moderator

Hi @Jasonyubin,

 

Welcome to TPG Community!

 

We have located the account using the details you have provided via PM. We can see that the issue has been escalated to our Engineering Team and they have lodged this to NBN Co.

 

We are waiting for NBN Co. to confirm the appointment for a technician visit and you will be advised via SMS or phone call once an update is received.

 

We apologise for the inconvenience.