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Nbn speed extremely low

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Level 1a
I live in keysborough 3173 and my nbn is very slow les than 2 mpbs..
I work from home....
Please help..
Thanks


2 REPLIES 2
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Moderator

 Hi there Omercivic,


Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

kind regards

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Moderator

 Hi there Omercivic,

 

Sorry to hear you seem to be encountering issues regarding your internet speed.

 

I have looked at your NBN FTTC SL service and run multiple tests and cannot see any obvious issues there. I would suspect the issue may possibly be internal and commonly to do with your equipment and with some help and guidence it may be something you are able to fix yourself from home.

 

Speed issues can be caused by various causes and internally a common reason is your WIF. I have attatched some helpful links below for you that are step by step guides in troubleshooting slow connections and WIFI connections, i recommend you have a look at them and see how you go.

 

For helpful tips on how to improve your internet speed,

follow our guide at www.tpg.com.au/slowspeed

 

To improve your WiFi connection, follow the steps in our TPG Community article at www.tpg.com.au/wifihelp

 

Also remember VPN connections, clouds and streaming sevices and incorrect WIFI settings will reduce your speed..

 

See how you go, good luck Smiley Happy

 

kind regards