Hi @Amano07 ,
Thanks for raising this to us. Please check the installation date of the service here, https://www.tpg.com.au/support/trackmyorder.
In the event that the installation already exceeded the given date, send me a private message with your account details (Username/Customer ID together with the address on file) and I will chase this with our NBN Provisioning Team.
I’ve connected everything as required with the nbn device and my modem but I got a text saying they are still waiting for activation. What am I missing ? Nbn device is connected to the phone line and the modem is plugged into the gateway port via the wan port as per the video