Internet Outage

kizza079
Level 2
Hi. All lights are on my modem except my internet light, this happened a couple of weeks ago but rectified itself. I have checked outages (none) and reset but this hasn’t helped (it didn’t last time also). Is there anything else I can do? I went to call but the wait time wasn’t great!! 🤦🏻‍♀️
1 REPLY 1
Anonymous
Not applicable

Hi @kizza079 ,

 

Welcome to the community!

 

I am sad to learn that you are having issues with the service. I would love to help and get to the bottom of this, to better understand the status of the connection please drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@kizza079 wrote:
Hi. All lights are on my modem except my internet light, this happened a couple of weeks ago but rectified itself. I have checked outages (none) and reset but this hasn’t helped (it didn’t last time also). Is there anything else I can do? I went to call but the wait time wasn’t great!! 🤦🏻‍♀️