Hi We had an outage today that was apparently back on at 3:30pm but we still have no internet 2 hours later. Can you help please? ... View more

Hi. We've moved house and have the black NBN box however couldn't bring the white modem box as our house flooded. I've gone through the process online but aren't sure what happens now? Will a white box be delivered (im not sure if i made the right selections) and will someone come and connect this up for us? Thank you. ... View more

Hi. All lights are on my modem except my internet light, this happened a couple of weeks ago but rectified itself. I have checked outages (none) and reset but this hasn’t helped (it didn’t last time also). Is there anything else I can do? I went to call but the wait time wasn’t great!! 🤦🏻‍♀️ ... View more