Hi @kizza079 ,
Welcome to the community!
I am sad to learn that you are having issues with the service. I would love to help and get to the bottom of this, to better understand the status of the connection please drop me a private message with your account details (Username/Customer ID together with the address on file).
Hi. All lights are on my modem except my internet light, this happened a couple of weeks ago but rectified itself. I have checked outages (none) and reset but this hasn’t helped (it didn’t last time also). Is there anything else I can do? I went to call but the wait time wasn’t great!! 🤦🏻♀️