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Nbn waiting activation ?

Amano07
Level 2
I’ve connected everything as required with the nbn device and my modem but I got a text saying they are still waiting for activation. What am I missing ? Nbn device is connected to the phone line and the modem is plugged into the gateway port via the wan port as per the video
1 REPLY 1
Anonymous
Not applicable

Hi @Amano07 ,

 

Thanks for raising this to us. Please check the installation date of the service here, https://www.tpg.com.au/support/trackmyorder.

 

In the event that the installation already exceeded the given date, send me a private message with your account details (Username/Customer ID together with the address on file) and I will chase this with our NBN Provisioning Team.

 

How do I private message (PM) in the community 

 

Regards,

 


@Amano07 wrote:
I’ve connected everything as required with the nbn device and my modem but I got a text saying they are still waiting for activation. What am I missing ? Nbn device is connected to the phone line and the modem is plugged into the gateway port via the wan port as per the video