Hi @Shaw_la, we apologise for the inconvenience this issue is causing you and we'd like to help get to the bottom of this.
We have located the account using your community details and we can see that the issue has been escalated to our Provisioning Team. We have received your email and we have already made a follow up to fast track the resolution.
We have advised the case manager to contact you within the day to discuss the progression of the case.
Let us know via PM should you have a preferred contact number and time. Thank you.
We've seen that you have been in contact with one of our Provisioning Case Manager and provided the case progress of your service. At the moment updates we're still waiting an update from NBN Co. feedback will be provided when it's available.
Our Provisioning Team forwarded the details you have provided via email to NBN Co. and as soon as a new update becomes available, the case manager will contact you, @Shaw_la.
We'll also advise the case manager to assess a billing adjustment once the issue is resolved.
Let us know should you have further queries.