Thanks for raising this with us and we apologise for the inconvenience.
We've checked the account and it shows that your location or address is tagged under the service class 6.
This means that the antenna and NBN NTD is installed.
If you are not able to see any NBN NTD box in your house/premises, then it needs to be raised with NBN Co.
Please send me a PM with your preferred time and best number to be contacted by our NBN Provisioning team to further discuss this.