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Need authentication/login

flores24
Level 2
I suddenly cannot connect to the internet and there is a message that shows that I need some sort of login or authentication. I do not know what to do here, as it never happened before.
1 REPLY 1
Will
Moderator

Hi @flores24

 

Welcome to the Community!

 

Thanks for reaching out to us. For us to have a better understanding of the case, we need to pull up your account. Although we're able to locate a record, we're unsure if we have the right match. Can you PM me your customer ID or username together with the service address?

 

For your reference: How do I private message (PM) in the community

 

Regards,