Need authentication/login

[flores24]

I suddenly cannot connect to the internet and there is a message that shows that I need some sort of login or authentication. I do not know what to do here, as it never happened before.

[Will]

Hi @flores24

Welcome to the Community!

Thanks for reaching out to us. For us to have a better understanding of the case, we need to pull up your account. Although we're able to locate a record, we're unsure if we have the right match. Can you PM me your customer ID or username together with the service address?

For your reference: How do I private message (PM) in the community

Regards,