Need internet connection

[Needswifi11]

My router is all green and all devices are connected to the wifi but it’s not loading anything. Been like this for almost 24hrs....need for work...I have reset I have turned off....why isn’t it loading anything

[Riezl]

Hi @Needswifi11,

Welcome to TPG Community!

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[BasilDV]

Hi @Needswifi11

Thanks for sending your account details via PM.

We understand that you've contacted our Tech team earlier today, but was not able to configure the connection.

Based on the notes of our staff, we've noticed that the router that you are using is different from what we've provided.

Just to confirm, are you using a third party device? Where is the TP-Link C1200 router that we've provided you?

Also, are you able to send or post a picture of your setup? (Connection from the NBN NTD box to the router, cables connected to the device, etc.)

We'd like to analyze this further and resolve this as soon as possible.

BasilDV