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Need to pay my bill

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Level 1
Can't get ahold of anyone to pay my account and i got an email saying that use will cancel my account. I don't want my account cancelled.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi  Karrinmcgrego

 

Please follow this guide, you will be good to go online soon 

 

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Visit: www.tpg.com.au/updatecc

 

For all TPG services including mobile, internet and home phone.

 

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

 

Watch this video for help to update your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details

 

View solution in original post

12 REPLIES 12
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Level 1a
Need help in paying my bill
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Moderator

Hi  Karrinmcgrego

 

Please follow this guide, you will be good to go online soon 

 

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Visit: www.tpg.com.au/updatecc

 

For all TPG services including mobile, internet and home phone.

 

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

 

Watch this video for help to update your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details

 

View solution in original post

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Level 1
How can I make a payment?
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Moderator

Hi@vrarere 

   

Welcome to TPG Community!

 

We introduced the New TPG app for Mobile, please download the app, now on you can do many things, easily from your app.

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

 

If you still got issues

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

 

 

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Level 1a
All i want is for TPG to take the direct debit that they should have taken
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Level 1a
Plese do not send me the link to update card details, i have read it twice it cannot help me. Have accounts take the payment
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Moderator

Hi @sjlyme68

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number.

 

You may also contact our Accounts team on 1300 993 011 for further discussion.

 

How do I private message (PM) in the community?

 

BasilDV

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Level 1c
You now can debit my credit
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Level 1c