Need to pay my bill

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Level 1
Can't get ahold of anyone to pay my account and i got an email saying that use will cancel my account. I don't want my account cancelled.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi  Karrinmcgrego

 

Please follow this guide, you will be good to go online soon 

 

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Visit: www.tpg.com.au/updatecc

 

For all TPG services including mobile, internet and home phone.

 

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

 

Watch this video for help to update your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details

 

View solution in original post

12 REPLIES 12
Level 1a
Need help in paying my bill
Moderator

Hi  Karrinmcgrego

 

Please follow this guide, you will be good to go online soon 

 

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Visit: www.tpg.com.au/updatecc

 

For all TPG services including mobile, internet and home phone.

 

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

 

Watch this video for help to update your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details

 

View solution in original post

Level 1
How can I make a payment?
Moderator

Hi@vrarere 

   

Welcome to TPG Community!

 

We introduced the New TPG app for Mobile, please download the app, now on you can do many things, easily from your app.

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

 

If you still got issues

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

 

 

Level 1a
All i want is for TPG to take the direct debit that they should have taken
Level 1a
Plese do not send me the link to update card details, i have read it twice it cannot help me. Have accounts take the payment
Moderator

Hi @sjlyme68

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number.

 

You may also contact our Accounts team on 1300 993 011 for further discussion.

 

How do I private message (PM) in the community?

 

BasilDV

Level 1c
You now can debit my credit
Level 1c