Netcomm NF7 N300 dropouts every few hours

[mhasemore]

I've had a Netcomm NF7 N300 router for several years without many problems after the initial setup. However, in the past month or so I started to have problems with online gaming with frequent disconnects of five seconds. I was able to narrow this down to my cable, as replacing it fixed that issue. I also upgraded the firmware of the router to version 1006_09161637. However, ever since then I've been getting consistent dropouts in my internet connection for both Wifi and Ethernet every few hours, and it normally corrected itself before, but now I have to manually reset the router every time this happens. I've tried to reset the router to default settings and restore my previous configuration settings, but both have this problem. I'd like some help troubleshooting, but I'm inclined to believe it might be time to replace the router as it has lasted at least four years.

During the dropout I right click the network icon for Windows 10 in the bottom right and troubleshoot, and the two problems it gives me are "router does not have a valid IP configuration" and "default gateway is not available", so I can't access the router configuration during these dropouts.

[Riezl]

Hi @mhasemore ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community