I had the 5FGmodem delivered yestereday and connected it up. After signing in to WiFi I was not getting an Internet suggestion. I logged into to modem web console and should see that Internet connection was not working.
I did receive a welcome SMS from TPG when the modem was turned on.
I rang TPG support and when through a silly 1 hour checklist of questions and all turned out non-conclusive. I was told it would be escalated to the enginnering team and someone would call back this morning at 8 am. Nobody did call so I rang support again and was advised to post a question in the community.
Anyone got any suggestions? I supsect it is a backend configuration issue.
