New 5G inactive service

[AngieAznar]

Hi, I have a new 5G modem which arrived on Monday. In my account it says not delivered and Inactive. The network appears to be working but I can't connect to the service. I called and was instructed to wait 24/48 hs. but it has now been 4 days. I'd appreciate your help.

[BasilDV · Accepted solution]

Hi @AngieAznar 

We'd like to check the status of your account and see what we can do to activate it.

Please send us a private message with your account details.

BasilDV

[AngieAznar]

All sorted,
Thank you!

[Shane]

Yay! I'm glad to know that 5G home broadband is now active. Should you require more help, please let us know.

All sorted,
Thank you!