New Connection

Level 2
I signed up to TPG and received my modem today. I can install myself but need the connection activated. How can this be done?
It says on the guide that came with the modem up to 30 days I'm not paying for a non existent connection aswell as our current provider.

Hi @Simmysim85 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community