New Customer, no WAN light

[justincarroll]

Hi,

I’m a new customer using. Telstra Gen 2 modem… I have followed the set up guide but I have no WAN light at all now?

Any advice or checks you can do would be great.

Thanks.

Justin.

[BasilDV · Accepted solution]

Hi @justincarroll

Before you set up the modem/router, did you receive an email notification advising that the service is already installed?

If not, then that explains why the service is not yet working.

If yes, please shoot me a PM with your TPG username or customer ID number to run further line tests.

BasilDV

[justincarroll · Accepted solution]

Thanks for the help via PM, you have a lot of technical knowledge and your solution worked perfectly first time!

Many thanks Basil DV!

[BasilDV]

Glad to be of assistance @justincarroll.

Cheers!