New NBN set up issue

[helenzhang2003]

I received sms from TPG to connect my NBN modem. According to the instructions, I set up the NBN & TPG modem. After waiting for one hour, only two blue lights show on the NBN box. The DSL & LAN have no lights. Can you check what’s the issue?

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards