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New TPG customer- NBN installation not progressing

Level 2
I have followed the TPG YouTube video to set up NBN modern. All modern lights are green. However, i still don’t have internet service. Any assistance to troubleshoot would be greatly appreciated.

Hi @emmabeaumont ,

For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


Should you need further assistance, feel free to drop us a PM of your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community