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New User Connectivity Issue

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Level 1b

Hey i am a new customer and am having connectivity issues. My internet keeps dropping out and takes forever to re-connect. The DSL light just flashes constantly for 10 minutes while the internet light is out. As i am working from home this is a major issue as i have my PC and headphone connected.

 

Any help would be greatly appreciated

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

Moderator

Hi Swanny36,

Based on our conversation and troubleshooting i have created ticket for our engineering team to assess your case. I have noted that  most of tests are passing. for your refence ticket # 59494361

regards

JayeshP9.