Welcome to the Community!
We have managed to locate an account using your community details.
As per checking, you have been in touch with our Technical Team and was provided an email instructions on how we can fully identify what is causing the speed issue.
The Team is waiting for the speed test screenshots and will be in touch as soon as the assessment is completed.
We will also make a follow up and have the assigned technical specialist contact you to discuss the progression of the case.
Should you have further queries, feel free to drop us a message. Thank you.