I have a complaint. You have advised me that my email address will be cancelled soon. I have a new email address from another provider but I cannot advise you of it because I cannot log into my TPG account because you say that I do not have a Mobile phone number registered with you. I have been a customer of yours for over 10 years and originally did not even have a mobile phone. So very soon, you will not be able to contact me and I will not be able to contact you. I will not go through your required identification process and will have to cancel my credit card so that you can no longer take money from my CC account . If you wish to keep my business, this mess of your making will need to be cleaned up. Please advise me what YOU intend to do?