New line old modem no dsl light?

[Jonnyneech72]

Help. We have just moved in and had the email from tpg telling us the line is up and running. We moved plans from our old house and tpg said our old modem would work. It's plugged in and working but the dsl light will not come on. It flashed briefly but only once or twice. Modem model to-link archer vr600v

[Riezl]

Hi @Jonnyneech72,

Welcome to the Community!

We have located an account using your community details and we have checked that status of your service. At the moment, the connection is completely down and we'd like to check what is causing this.

We'll have a specialist contact you for assistance. Please send us a private message your best contact number and available time to receive a call.

We'll wait for your response. Thank you.

[Riezl]

Hi @Jonnyneech72, we can see that our Technical Team has been in touch and discussed how the issue can be resolved.

As per checking, the modem was able to establish a signal, but configuration is required for the service to work.

That being said, a specialist was scheduled to contact you at 5:15 PM NSW today for assistance.

Should you have further queries, feel free to drop us a message. Cheers!