Welcome to the Community!
We have located an account using your community details and we have checked that status of your service. At the moment, the connection is completely down and we'd like to check what is causing this.
We'll have a specialist contact you for assistance. Please send us a private message your best contact number and available time to receive a call.
We'll wait for your response. Thank you.
Hi @Jonnyneech72, we can see that our Technical Team has been in touch and discussed how the issue can be resolved.
As per checking, the modem was able to establish a signal, but configuration is required for the service to work.
That being said, a specialist was scheduled to contact you at 5:15 PM NSW today for assistance.
Should you have further queries, feel free to drop us a message. Cheers!