Welcome to the TPG Community!
We've edited your post with your username for account security.
Apologies for the trouble. We would like to look into it and try to figure out what's going on.
We apreciate all the checks that you've carried out to isolate this issue. I'd like to arrange a call from one of our senior technician to assess this further for you.
Can you please let PM us your best contact time and number so that I can arrange this for you?
I've noticed that you've marked your post as "Solved" and I can also see improvement with your connection. It seems that it is connected for 3hrs and 15minutes.
Are you still experiencing issues with your connection? If yes, please let us know as I would like to take it further and escalate it to our Engineering team.
I've ran some test and has seen errors that will affect the stability and speed of your internet services.
I've now escalated the case to our Engineering team as a priority. This case will go through an assessment and they'll be contact for updates via SMS or phone call as soon as additional information becomes available within 24hrs.
We'll also be keeping a close eye on your case and will provide you with updates where possible.
I can see that one of our Engineers has been in touch with you and has arranged for a TPG technician to be sent out this Thursday, 26 April between 8:00am - 12:00pm.
Our Engineers will continue to handle your concern and will contact you as soon as additional information becomes available.
Should you need further assistance, please let us know.
My internet seems to be fixed and is even syncing at the maximum 100/40 now! Just wanted to update you and anyone else for future reference what the problem and resolution was.
The TPG technician I had was so good and knowledgeable, he spent a bunch of time and effort to rewire the old wiring from my apartment's phone line as well as the wiring in the MDF room. The problem seemed to be shoddy/old wiring from the initial installation in the MDF room that was causing instability in the line connection because there was another wire attached. He also went the extra distance and did a pair swap in case it was that specific pair causing issues.
Thank you to Wael for his hard work and time in fixing this problem that has been causing headaches for months and to Erika for sending out a tech so quick to fix the issue! Go TPG!