TPG Username: ****** Current Plan: FTTB M Bundle   Context Moved into current apartment 10 months ago, initial connection to FTTB was great. The connection would be stable and stay connected for 20+ hours without dropping out. I would maybe get dropouts once every couple of days which is completely understandable.   For the past few months, I've been getting constant daily dropouts. Most of the time it will go down for 30min-1hr+ while constantly connecting and disconnecting. Sometimes it will take a router reset for it to reconnect. I have not seen the DSL uptime go past 8+ hours for a long time. Usually, there will be a disconnection every few hours every day.   Dropouts I'm experiencing 2 types of dropouts from what I can see from my router's settings page:   "Disconnected" - it will disconnect, reconnect for a minute, then drop out again, repeatedly until it is able to maintain a stable connection. "Link down" - the line is down completely and there aren't any attempts at re-connection, will require a modem reset to attempt reconnection.   Equipment  I use an ASUS DSL-AC68U modem router. The computer is connected via ethernet and phones etc connected via WIFI. I've used this modem/router at a previous apartment (on the same street) with TPG FTTB without as many dropouts as I'm experiencing now.   Troubleshooting Used a different router Updated to latest router firmware replaced telephone cable from the phone line to the router Various VDSL settings in my router setup for stability adjustment eg Rx AGC GAIN adjustment. I'm already syncing at a lower speed than the max to try to increase connection stability. I work in IT and know my way around my own setup and equipment. As far as I can tell the issue is from TPG's side in not being able to maintain a stable line connection for some reason.   Could someone from TPG please assist in getting to the bottom of these dropouts as I rely on a steady internet connection for work and I am close to switching to a different provider to alleviate this issue. I'm available for a call via my account contact number between 10am-5pm to conduct any tests/book a technician if necessary.   Regards, Andrew ... View more