No 5g option

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Level 1c
Hi. I had an NBN fibre connection issue. Ever since that was resolved I cannot see the 5g options in the available networks. Can someone please assist.
2 REPLIES 2
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Moderator

Hi @Nausgav84 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Nausgav84 

 

If the 5G light is not solid on the modem, it may be disabled.

You will need to turn the 5G Wifi Channel ON.

 

https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why...

 

Thanks,