No ADSL light or connection

[Britters]

Internet has not been working all afternoon and still can’t get a connection. Will connect to wifi but get no connection. Had been turned on and off multiple times but still not connection:

[Riezl]

Hi @Britters,

Welcome to TPG Community!

We have located the account using your community details. We are suspecting a fault on the line, possibly causing the issue and we'd like to look into this further.

We have arranged a technical specialist to contact you between 11AM and 2PM NSW time today for assistance.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Britters]

Hi, 

I have been contact by TPG and am waiting on to hear from a technician currently.

[Riezl]

Hi @Britters, we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team. The team is working on sending a Telstra technician to investigate further.

You will receive further updates via SMS regarding the schedule. Let us know if we can be of any assistance. Thank you.