Hi @zhijun08
Welcome to the community!
We are able to locate your account using your given details. We've seen that this issue has been raised to our Engineering Team. Based on the latest log on file, you have been in contact with one of our Engineers and advised that further investigation is needed.
We will chase this up with them, further updates will be provided by one of our Engineers via SMS or Phone call. We apologize for any inconvenience, let us know should you require further assistance.
Cheers!
