No Connection

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Level 1a
Our connection suddenly stopped! Only moved to nbn 5 days ago and no tech support after 6pm!!!??
2 REPLIES 2
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Moderator

Hi @Suemaz

 

Welcome to the Community!

 

I was able to look into your records using your community details. I can see that you've been assisted by our Helpdesk yesterday for connection dropouts which was then escalated to our Engineering Team for further investigation.

 

This case was raised to NBNCo and we got a response 30mins ago that there's no fault on the line that should affect your service currently. In addition, the tests I just performed shows that your modem has been connected for more than 4 hours at this point.

 

I'll coordinate with our Engineering Team regarding the progress of this case. They will provide you an update via SMS or phone call once available.

 

Regards,

 

Moderator

Hi @Suemaz

 

I can see that you have been contacted yesterday and that you were informed that we'll be sending a TPG technician. There's no schedule yet at the moment, but as soon as it's available, you will be notified by our Engineering Team via SMS or phone call about it.

 

If you need our help further, just leave us a note.

 

Regards,