No Connection

[satnam06]

I am from post code 2077 in NSW. In the afternoon it started raining and from that moment, the "connection" light in the NBN device is blinking red and making a beep sound on every blink. Photo attached. I have reset the modem but still doesn't work. I do my office work from home and am totally dependant on internet. Please fix this ASAP so that I can work properly tomorrow morning. I

[Ahra_G]

 Hi @satnam06,

We advise customers to check if their service is affected by an outage here: How to Check for NBN Network Outage and TPG service status.

Using your Community details, I've managed to locate your account and have seen that the connection issue is now raised to our Engineering Team for further investigation. 

An appointment has also been booked on 10 November 2021, 8:00 AM - 12:00 PM. Please ensure that you or someone f legal age is present during the visit.

For any further concern, you may respond to the SMS sent by the said team or you may also let us know here.

Regards,

Ahra_G