No Connection

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tiyurire
Level 2

Hi there,

I’m not able to get online, my modem is working and the wifi network is running but it doesn’t have an internet connection. The internet light is amber on the modem.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @tiyurire 

 

Welcome to the Community!

 

We tried to search for your account using your community details to no avail.

 

For customers experiencing any issues with their NBN/ADSL service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and our TPG status service.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @tiyurire 

 

Welcome to the Community!

 

We tried to search for your account using your community details to no avail.

 

For customers experiencing any issues with their NBN/ADSL service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and our TPG status service.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV

View solution in original post