No DSL light

[Willsy111]

Hi I have just signed up, AC1600 modem delivered and set up, phone line connection plugged into wall and DSL port on modem and the power cord plugged in to both wall and modem, TPG have messaged personal number saying detection has not been seen on their end. Not sure what to do instruction guides have said this was the only steps needed for this plan.

[Riezl]

Hi @Willsy111 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community