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No Installation date and no NCD received

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Level 1c
Hi to whoever reviews this first,

So basically, I've only recently received the modem to set up the internet, but I haven't received a NCD with the package.

I've also received an "awaiting activation" SMS but have not been designated a date of installation for the new place.

If there's something I've missed, help would be greatly appreciated.

Thank you.
1 REPLY 1
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Moderator

Hi @2507joshuaisles

 

For new services, we recommend customers to check first if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the service will be remotely activated once the NBN Network Connection Device (NCD) and the TPG Modem is setup.

 

Your address is classified by NBN Co. as Service Class 34, which means that it is NBN Fibre to the Curb (FTTC) serviceable and all equipment is installed, that includes the Network Connection Device (NCD).

 

In the event that customers are unable to find the NCD,the issue will be raised to our Provisioning Team and a case manager will be in touch to address the matter.