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No NBN internet connection

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Level 1b

No internet or phone line connection since yesterday. Upstreaming light is blinking, and online light is off. Have checked NBN and TPG sites for possible outages - nothing listed. Located in Bowden Street North Parramatta area.

 

Have tried to call tech support line but wasn’t able to get through, any help appreciated.

1 REPLY 1
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Moderator

Hi @sadvd

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

In your case, the issue has been raised to NBN Co. and it appears to be fixed now.

 

Let us know if we can be of further assistance.