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Waiting 50 minutes for someone to answer a call

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Level 1
This is ridiculous. My wifi isn't working and can't get customer service as no one is picking up the phone. Nearly 1 hour now.
1 REPLY 1
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Moderator

Hi @llabinas

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created this article that may help resolve the issue : Wi-Fi troubleshooting steps - No Internet/Connection

 

In your case, the issue has been resolved by manually configuring the router settings.

 

Let us know should you need further assistance.