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No Internet Access UNI-D not on

Level 2

Hi, After a storm went through last night I have lost interenet access, Modem is working fine, the only thing I can find is that the UNI-D light is not illuminated on thge NBN box. 


Hi @rblachura73,


Welcome to TPG Community!


We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team.


We have made a follow up and we have advised the case engineer to contact you once a new update becomes available.


If there's a need for us to send a technician, you will be advised via SMS or phone call.


We apologise for the inconvenience.