TPG Community

Get online support

No Internet Access UNI-D not on

Highlighted
Level 1a

Hi, After a storm went through last night I have lost interenet access, Modem is working fine, the only thing I can find is that the UNI-D light is not illuminated on thge NBN box. 

1 REPLY 1
Highlighted
Moderator

Hi @rblachura73,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team.

 

We have made a follow up and we have advised the case engineer to contact you once a new update becomes available.

 

If there's a need for us to send a technician, you will be advised via SMS or phone call.

 

We apologise for the inconvenience.