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No Internet Connection - HG658 Modem

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Level 1a

I have a HG658 modem for my TPG NBN service. Over the last few weeks Ive had intermittent connectivity issues. Generally a power cycle of the device is enough to reestablish the connection.
As of yesterday ( 17th June 2020 ), before the major NSW outage was announced, I have no internet. Power cycling the device does not resolve the issue.
I have confirmed that the configuration is still intact.
I was curious as to whether a frmware upgrade may help, however Ive found locating the firmware difficult.

I did find this post which indicated there was a higher version than the version I have installed.

https://community.tpg.com.au/t5/Modems-and-Devices/FIRMWARE-HG658/td-p/18423

My firmware version is:
V100R001C216B013

 

I suspect there is an issue with modem. Any help would be appreciated

 

Thanks

Adam

1 REPLY 1
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter