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No Internet Connection

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Level 1a


My ADSL service is not working again I notice that my Internet light is off though other lights are on.

What should I do?

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Hi @Axcel28,


Welcome to the community !


We'd like to help. Please PM me your account details (username/customer ID or contact number associated with the account)


I'd like to know if only the internet light is off. Is it possible for you to post a picture of modem's current state?



Level 1b
Hi have the same issue please help

Hi @Belinda82,


Welcome to TPG Community!


We have located the account using your community details and we can see that your connection is working now.


If you are still having issues, please let us know so we can have a specialist contact you for assistance. Thank you.

Level 1b
I have called and got support and now fixed thank u

Glad to know that the issue has been resolved, @Belinda82.  Have a wonderful afternoon! Smiley Happy