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No Internet Connection

kennylee83
Level 2

Hi there, we are experiencing an issue where we have no internet. We woke up this morning and it was just not working. I have checked all the cables are plugged in and I have rebooted both from the button on the back of the modem and the through the dashboard


1 REPLY 1
Shane
Moderator

Hi kennylee83,

We can confirm that the issue affecting the service is now under assessment of our Engineering Team. We will chase this with them to prioritise this case, updates will be provided via SMS or Phone call when it becomes available. 

Regards,


 

Hi there, we are experiencing an issue where we have no internet. We woke up this morning and it was just not working. I have checked all the cables are plugged in and I have rebooted both from the button on the back of the modem and the through the dashboard